Service Technician – Haydock
We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
We are looking for a dedicated Service Technician to work from our new Haydock service centre and cover our customers in the Wigan area.
The Role:
On completion of your training as a Service Technician, you’ll be tasked with ensuring the effective, timely and efficient delivery of products to customer sites, first line fault service visits and repairs against specific service level agreements. You will also undertake planned preventative maintenance activities, field modifications and provide support to customers for the products under contract with Medstrom. All activities are recorded via our job management system.
Main responsibilities of the role:
– Deliver clean, ready-to-use products to and around customer sites
– Collect products after use and return to the service location (this could be Leyland for a short time) for decontamination
– Disinfect, function check, repair and electrical-safety test products
– Complete records of testing, delivery and collection
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment
Hours of work: 37.5 per week working Monday to Friday 8.30am – 4.30pm.
You will also be required to participate in an out of hours on-call rota (once trained) to support the team and the customers, which covers one in three weekends (with time off in the week). This is subject to additional on-call payments.
Experience Needed:
To join us as a Service Technician, ideally, you will need to have or be willing to develop the following.
Qualifications and experience requirements:
– Mechanical or electrical background desirable, but not essential as full training will be provided
– Experience of delivery driving and planning routes would be desirable
– Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
Personal Requirements:
– A proactive, ‘can-do’ attitude
– Excellent customer service and communication skills
– Ability to work under own initiative, and follow procedures to achieve deadlines
– Basic PC skills to include email and MS Office
– DBS Checked (or the willingness to complete one)
Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.
In addition to the salary and related benefits, you will join a company which has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow whilst offering great career opportunities for those who are keen to progress.
Medstrom are an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
To apply for this role, please use the link below or click APPLY HERE where you will be directed to our applicant tracking system: