Call Centre Agent (weekends, temporary role) – Castle Donington
We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
We are looking for a Call Centre Agent to join us on a temporary basis (12-month contract) at our Head Office in Castle Donington, working weekends; home working is available after training.
Your Role:
In this varied and engaging role, you will have the chance to act as the friendly voice of the business and ensure that a great customer experience is delivered time and time again. No two days will be the same and you will have the chance to showcase your excellent people skills as you engage with customers from all backgrounds.
As a Call Centre Agent, you’ll respond to, and direct, customer calls, ensuring customers’ expectations are met or exceeded.
Specifically, you will:
– Develop and maintain excellent relationships with our customers
– Accurately update our internal system with key information
– Process information for our colleagues
– Ensure that customer issues are dealt with or escalated as required
The first 2 – 3 weeks of training will be done at Head Office (Monday to Friday approx. 8.30am – 5pm).
Hours after training are 18 hours a week, Saturday 8am – 6pm (with one hour lunch) and Sunday 8am – 6pm (with one hour lunch), which would be worked from home.
Initially this contract would be for 12 months, but future work or hours could become available within the business.
Experience Needed:
To join us as a weekend Call Centre Agent, you’ll need:
- Previous customer service and/or call centre experience
- Proficiency in Microsoft packages, including MS Excel spreadsheets
- Excellent written and verbal communication skills
- A professional telephone manner
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.
Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
To apply for this role, please use the link below or click APPLY HERE where you will be directed to our applicant tracking system: