Customer Service Apprentice – Castle Donington

We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

We are looking for a motivated and enthusiastic Customer Service Apprentice to join us at our Head Office in Castle Donington, Derbyshire.

Your Role:

As a Customer Service Apprentice, you will be based within our friendly Call centre team and provide much needed support to the department, supporting day-to-day customer enquiries and projects if required.

– Support with dealing with customer calls in an efficient and friendly manner
– Maintaining and improving relationships with our customers
– Updating internal systems with customer information
– Completing jobs via our tracking system
– Escalate customer issues when required

You will be enrolled onto the Customer Service Practitioner Level 2 qualification, delivered in the workplace and online.

Experience Required:

To be considered as a Customer Service Apprentice, you will need:

– GCSEs at grade 4 (grade C) or above in Maths and English (or equivalent) are desirable
– Previous experience in a customer service role would be desirable
– Excellent administration, IT and organisational skills
– Personable and articulate with a friendly telephone manner
– Excellent working knowledge of Microsoft Office packages (especially Excel) and ability to learn new systems
– Flexibility and the willingness to do what’s required and support the team
– High attention to detail
– The ability to communicate to internal and external customers, both verbally and written

Working hours: Monday to Friday approx. 8.30am – 5pm (we can be flexible to fit around travel)

To apply for this role, please click the APPLY NOW button at the top of the page