Account Manager – Surrey, Sussex and South West
We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
We are currently looking for an Account Manager to join the Medstrom team, to build excellent working relationships with customer accounts in Surrey, West Sussex, East Sussex and further travel to South Wales and Southern England too.
Your Role:
As an Account Manager, you will manage key contracted Medstrom accounts and identify/ develop new business opportunities within these accounts.
You will develop, maintain and address customers’ needs and concerns as quickly and effectively as possible whilst engaging internal resources to best meet the needs of the customer.
– Management of existing contracted accounts to deliver Key Performance Indicators and maintain high levels of customer satisfaction.
– Establish and maintain key customer relationships and become the customers first point of contact, building long-term relationships with the Trust.
– Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
– Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
– Identify and maximise business development opportunities for both products and services.
– Forecast and track key account metrics.
– Monitor and analyse customers’ usage of products.
Working 37.5 hours per week, Monday to Friday.
Experience Required:
To be considered as an Account Manager, you will need:
– Successful senior sales/account management experience, preferably within Medical Devices
– Strong market knowledge to help identify opportunities for the business
– Proven results in growing existing accounts and generating leads that evolve into new rental / capital business
– Outstanding communication and relationship building skills
– Extensive and demonstrable contract / service management experience within a senior NHS level with proven results
– Computer literacy with Microsoft Office applications
– Data analysis skills, including Power Bi preferable
– Experience of tendering/ operating leases/ contract implementation an advantage
– Hold and maintain a valid full driving licence
To apply for this role, please use the link below where you will be directed to our applicant tracking system: