Service Technician/ Delivery Driver – Cardiff

We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

Working as part of a dedicated team, you will provide caregivers with the products and knowledge they need to deliver a high-quality service to patients.

We are looking for a dedicated Service Technician / Delivery Driver to work Tuesday to Saturday from our Cardiff service centre and cover Cardiff and South Wales (could also involve travel to South/West England).

Your Role:

On completion of your training, as a Service Technician / Delivery Driver, you’ll be tasked with ensuring the effective, timely and efficient delivery of products to customer sites, first line fault service visits and repairs against specific service level agreements. You will also undertake planned preventative maintenance activities, field modifications and provide support to customers for the products under contract with Medstrom. All activities are recorded via our job management system.

Dealing with customers primarily based across Cardiff and South Wales;

  • Deliver clean, ready-to-use, products to and around customer sites
  • Collect products after use and return to the service location for decontamination
  • Disinfect, function check, repair and electrical safety test products
  • Complete records of testing, delivery and collection
  • Maintain available product stock and spare parts inventory
  • Complete product modifications when required
  • Provide product demonstrations and basic training to staff
  • Maintain a clean and tidy work environment

As part of your role you will be required to take part in an on-call rota once fully trained (with additional payments) which could cover the weekend.

Hours of work: 37.5 per week, Tuesday to Saturday 8.30am – 4.30pm

Experience Needed:

To join us as a Service Technician, you will need or be willing to develop:

Qualifications and Experience Requirements:

  • Mechanical or electrical background desirable but not essential as full training will be provided
  • Experience of working within  a healthcare setting is desirable
  • Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring of these vehicles will be provided if required)

Personal Requirements:

  • A proactive, ‘can-do’ attitude
  • Excellent customer service and communication skills
  • Ability to work under own initiative, and follow procedures laid out to achieve deadlines
  • Basic PC skills to include email and MS Office
  • DBS Checked (or the willingness to complete one)

Please note, this role will involve manual handling – lifting, carrying and loading Medstrom products into the van.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow whilst offering great career opportunities for those who are keen to progress.

Medstrom are an equal opportunities employer, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.

To apply for this role, please click the APPLY NOW button where you will be directed to our applicant tracking system:

 

Think you might be right for this position? Apply now by using the link below.

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