Trainee Service Technician – Norwich and Norfolk

Established in 2010, Medstrom has grown substantially by being patient-focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.

We are looking for a dedicated Trainee Service Technician to join us at our Norwich service centre and help provide high-quality products to customers across Norfolk.

Your Role :-

As a Trainee Service Technician, you will ensure an effective and timely delivery and maintenance service to our customers. After training, this will include the delivery and set up of products for patients, within agreed delivery times, repair and proactive maintenance of products and support at delivery stage to customers in various clinical environments.

Main responsibilities of the role:

– Deliver clean, ready-to-use products to customers’ sites
– Collect products after use and return to the service centre location
– Disinfect, function check, repair and electrical safety test products – full training will be given
– Complete records of testing, delivery and collection within our computerised system
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment

The role requires 37.5 hours per week, Tuesday to Saturday (alternating weekly between 8.30am – 4.30pm and 10am – 6pm).

Once trained, you will also be required to participate in an out-of-hours on-call rota (one week in five) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.

Experience Needed :-

To join us as a Trainee Service Technician, ideally you will need to have or be willing to develop the following skills:

– Mechanical or electrical background desirable, but not essential as full training will be provided
– Experience working within a healthcare setting is desirable
– Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
– Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable, but not essential

Personal Requirements:

– A proactive, ‘can-do’ attitude
– Excellent customer service skills
– The ability to communicate effectively
– The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
– Basic knowledge of hygiene and safety rules
– Basic PC skills to include email and MS Office
– DBS-checked (or the willingness to complete one)

This role will involve manual handling, including lifting, carrying and loading products into the van.

In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress. 

Medstrom are an equal opportunities employer, we value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.

Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.

To apply for this role, please click the APPLY NOW button where you will be directed to our applicant tracking system