IT Service Desk Supervisor – Castle Donington
We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support to ensure that employees are able to succeed. Our teams work closely together to support each other internally as well as providing a trusted service and partnership to our customers.
We are now looking for an experienced IT Service Desk Supervisor to join the team based at our Head Office in Castle Donington, Derbyshire.
Your Role:
As an IT Service Desk Supervisor, you will be responsible for overseeing the daily operations of the Service Desk team and be accountable for managing the performance of service requests and incidents, in line with company SLAs.
Specifically, you will provide leadership and support to the team, as they deal with company hardware such as mobile devices, PDAs, computers, laptops, printers etc.. In this vital and varied role, you will ensure the smooth running of the department and our online systems.
Additionally, you will:
– Monitor IT support emails and tickets, and respond to queries efficiently and effectively
– Plan and prioritise own work and be responsible for the planning and organising of the team
– Responsibility for delivery on a variety of projects on time and within budgets
– Establish best practices through the entire technical support process
– Drive a culture of continuous improvement by identifying and implementing enhancements to current practices and promoting a culture of customer focused service
Hours: 37.5 per week, working Monday to Friday.
Experience Required:
To be considered as an IT Service Desk Supervisor, you will need:
– Significant experience working in a Service Desk environment
– Knowledge and experience of ITIL processes
– Experience of working with ticketing systems within the Service Desk
– Technical knowledge of computers and an interest in IT equipment
– A flexible attitude with the willingness to support the business outside of normal working hours if required to accommodate planned or emergency works
– Strong leadership skills with the ability to motivate and drive a team to reach results
– Excellent written and verbal communication skills
– Excellent interpersonal skills and the ability to apply initiative to achieve allocated tasks
– Drive, patience and the ability to thrive under pressure
– Full UK driving licence would be essential
– Relevant qualification in IT would be desirable
In addition to the salary and related benefits, you will join a company that has grown extensively within the last five years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.
Medstrom are an equal opportunities employer, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.
To apply for this role, please use the APPLY HERE button at the top of the page where you will be directed to our applicant tracking system.